Question 1

How do I join Jocyl's Rewards?

Accepted Answer

Simply visit rewards.jocyls.com, click 'Join Now', enter your phone number, and verify with the SMS code. It's completely free to join! You can start earning points right away at any Jocyl's branch in Kalibo.

Question 2

How do I earn points?

Accepted Answer

Show your QR code at the counter when making a purchase at any Jocyl's branch in Kalibo. You'll earn 1 point for every ₱50 spent. Bonus points may be available during special promotions.

Question 3

How do I redeem my points?

Accepted Answer

Browse the Rewards Catalog in the app, select a reward, and click 'Redeem'. You'll receive a voucher code that you can show at any Jocyl's branch in Kalibo to claim your reward.

Question 4

Do my points expire?

Accepted Answer

Points expire after 365 days of inactivity. Keep earning or redeeming to keep your points active!

Question 5

What are the tier levels?

Accepted Answer

We have four tiers: Bronze (0+ lifetime points), Silver (500+), Gold (1,000+), and Platinum (2,000+). Higher tiers earn points faster with multipliers.

Question 6

Can I use my rewards at any branch?

Accepted Answer

Yes! Your QR code and voucher codes work at both Jocyl's branches in Kalibo — 19 Martyr's St and Tigayon.

Question 7

Is my data safe?

Accepted Answer

Yes. Your data is protected under the Philippine Data Privacy Act (RA 10173). We only use your information to provide loyalty rewards and never share it with third parties without your consent.

Question 8

What if I lose my phone?

Accepted Answer

Your account is linked to your phone number. Simply install the app on your new phone, sign in with the same number, and verify with SMS. Your points and rewards are safe!

Help & FAQ

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